Front Desk Receptionist
Company: New Bern Family Dentistry
Location: New Bern
Posted on: May 16, 2022
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Job Description:
Job Description PRIMARY RESPONSIBILITIES Responsible for
administering the day-to-day activities of the dental front desk
and office, including but not limited to: maintaining patient
records, scheduling patients, accounts receivable, maintaining
appearance and order of dental office, and recall/recare system.
May also be required to assist with general front office duties.
Primarily responsible for the schedule of the dental office, to
include but not limited to scheduling patients appropriately,
making sure the schedule stays productive, filling any openings in
the schedule, confirmation patients to make sure they arrive, keep
daily schedule flowing. SPECIFIC DUTIES Reception Management --
Manage day-to-day operations of dental office -- Open and close
dental office according to office protocol -- Review the office for
a neat, professional appearance and make necessary changes -- Check
the daily schedule for accuracy -- Answer and respond to telephone
calls with professionalism -- See that the phone is answered before
the third ring at all times. Collect and respond to messages left
on the answering machine. -- Review supplies for reception and
provide order to office manager according to office protocol --
Ensure that HIPAA Notice of Privacy Practices Notice is on display
-- Monitor the condition of the patient bathroom. Check at least
twice daily and correct any cleanliness issues. Patient Management
-- Maintain a professional reception area; organize patient
education materials -- Greet and welcome patients and visitors to
the practice -- Check in patients according to office protocol,
verifying and updating patient information, manage recall and
inactive patient system -- Oversee patient relations & handle
patient complaints, according to office protocol -- Help explain
office policy to patients -- Confirm the next day---s appointments
according to protocol and patient preferences -- Make follow-up
appointments as needed -- Be familiar with the office financial
policy and be capable of attending a treatment conference and
making a financial arrangement with a patient according to office
financial policy -- Send correspondence Records Management --
Gather and accurately record insurance information from patients --
Record chart entries from phone or in-person conversations when
appropriate -- See that records are stored securely and handled in
compliance with HIPAA privacy and security regulations -- Assure
that every patient---s HIPAA forms and consent forms are signed and
up to date. -- Accurately file patient information -- Arrange
patient charts and radiographs for the next day---s appointments --
Track cases and referrals to and from other doctors Insurance --
Help to update insurance information on all patients at all times
-- Organize supporting materials for claim forms, such as
radiographs or written narratives, as directed by the doctor
Inventory Management -- Monitor inventory and order dental office
supplies as needed -- Monitor and make sure all dental office
equipment is working properly Office Participation -- Be an active
participant in staff meetings. Perform other tasks as assigned by
office manager Correspondence -- Sort, organize, and distribute
mail -- Prepare and send out new patient and referral thank-you
letters as directed by office manager -- Prepare and send out
continuing care notices as directed by office manager -- Prepare
and send out other necessary correspondence as directed by office
manager PERSONNEL REQUIREMENTS Education/Experience -- High school
diploma -- Dental Experience preferred -- Knowledge of Eaglesoft
Dental Software a plus -- Office experience desired Interpersonal
-- Good interpersonal skills to maintain effective rapport with
patients, dentists, other staff members and community -- Effective
verbal skills to communicate with patients and staff -- Team player
-- Able to adapt to office policy improvements (office is
constantly striving for improved customer care/service) -- Customer
service or patient relations experience -- Quick response/accurate
data entry -- Communicate all concerns to Office Manager Job Type:
Full-time Pay: $15.00 - $18.00 per hour
Keywords: New Bern Family Dentistry, Jacksonville , Front Desk Receptionist, Administration, Clerical , New Bern, North Carolina
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