Front Desk Receptionist

Company: New Bern Family Dentistry
Location: New Bern
Posted on: May 16, 2022

Job Description:

Job Description PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the dental front desk and office, including but not limited to: maintaining patient records, scheduling patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system. May also be required to assist with general front office duties. Primarily responsible for the schedule of the dental office, to include but not limited to scheduling patients appropriately, making sure the schedule stays productive, filling any openings in the schedule, confirmation patients to make sure they arrive, keep daily schedule flowing. SPECIFIC DUTIES Reception Management -- Manage day-to-day operations of dental office -- Open and close dental office according to office protocol -- Review the office for a neat, professional appearance and make necessary changes -- Check the daily schedule for accuracy -- Answer and respond to telephone calls with professionalism -- See that the phone is answered before the third ring at all times. Collect and respond to messages left on the answering machine. -- Review supplies for reception and provide order to office manager according to office protocol -- Ensure that HIPAA Notice of Privacy Practices Notice is on display -- Monitor the condition of the patient bathroom. Check at least twice daily and correct any cleanliness issues. Patient Management -- Maintain a professional reception area; organize patient education materials -- Greet and welcome patients and visitors to the practice -- Check in patients according to office protocol, verifying and updating patient information, manage recall and inactive patient system -- Oversee patient relations & handle patient complaints, according to office protocol -- Help explain office policy to patients -- Confirm the next day---s appointments according to protocol and patient preferences -- Make follow-up appointments as needed -- Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy -- Send correspondence Records Management -- Gather and accurately record insurance information from patients -- Record chart entries from phone or in-person conversations when appropriate -- See that records are stored securely and handled in compliance with HIPAA privacy and security regulations -- Assure that every patient---s HIPAA forms and consent forms are signed and up to date. -- Accurately file patient information -- Arrange patient charts and radiographs for the next day---s appointments -- Track cases and referrals to and from other doctors Insurance -- Help to update insurance information on all patients at all times -- Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by the doctor Inventory Management -- Monitor inventory and order dental office supplies as needed -- Monitor and make sure all dental office equipment is working properly Office Participation -- Be an active participant in staff meetings. Perform other tasks as assigned by office manager Correspondence -- Sort, organize, and distribute mail -- Prepare and send out new patient and referral thank-you letters as directed by office manager -- Prepare and send out continuing care notices as directed by office manager -- Prepare and send out other necessary correspondence as directed by office manager PERSONNEL REQUIREMENTS Education/Experience -- High school diploma -- Dental Experience preferred -- Knowledge of Eaglesoft Dental Software a plus -- Office experience desired Interpersonal -- Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community -- Effective verbal skills to communicate with patients and staff -- Team player -- Able to adapt to office policy improvements (office is constantly striving for improved customer care/service) -- Customer service or patient relations experience -- Quick response/accurate data entry -- Communicate all concerns to Office Manager Job Type: Full-time Pay: $15.00 - $18.00 per hour

Keywords: New Bern Family Dentistry, Jacksonville , Front Desk Receptionist, Administration, Clerical , New Bern, North Carolina