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Dispatcher/Admin Assistant

Company: First Transit
Location: Jacksonville
Posted on: March 22, 2020

Job Description:

NOW HIRING DISPATCHER/ADMINISTRATIVE ASSISTANTFirst Transit is looking for a Dispatcher/Administrative Assistant in Jacksonville, NC. Our dispatchers are an integral part of daily operations. Our Dispatcher/Administrative Assistant manages filed service to provide quality customer transportation services, performs routine clerical and administrative functions such as drafting correspondence, scheduling meetings/appointments and organizing/maintaining paper and electronic files. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!That is exactly why our employees say this is the "love-what-you-do" line of work! Our Dispatchers Will Enjoy:

  • Full time schedule
  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.Our Dispatchers are responsible for:
    • Answers telephone and gives information to callers, takes messages and/passenger complaints, or transfers calls to the appropriate individuals.
    • Assists with depositing fares, and with client requests, when necessary.
    • Assist in other processes such as reconciliation, creating, preparing, and completing reports, spreadsheets, forms, memos, invoicing, etc.
    • Sets up and maintains paper and electronic filing systems for records, correspondence, and other materials. To include managing Operator Certifications and Information
    • Assist with arranging meetings, and travel reservations, etc.
    • Distributes departmental postings, policies, and/or processes. Opens, reads, completes, routes, and distributes incoming mail and other materials and forms in accordance with company procedures.
    • Analyze/summarize logs and other requested material
    • Orders, tracks, and dispenses inventory.
    • Oversees operators/schedules/route by tracking trip performance measures, route begin on time, performance, incidents, etc.
    • Provides passenger support by responding to questions and concerns regarding bus routes including route schedules, route status, service alerts and fare information.
    • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service and routing
    • Manages emergency situations for vehicle operators; act as liaison between the operators, emergency services, and the clientTo qualify as a Dispatcher, you'll need:
      • 3-5 years of relevant experience
      • CDL Class B, Passenger endorsement preferred -- must be able to obtain within 90 days of employment
      • To be able to work weekends
      • Excellent phone demeanor and customer service skills
      • Ability to work independently
      • Excellent verbal, interpersonal, judgment and problem-solving abilities First Transit keeps people moving and communities prospering- That's why we need amazing people like YOU to APPLY NOW! FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: First Transit, Jacksonville , Dispatcher/Admin Assistant, Administration, Clerical , Jacksonville, North Carolina

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