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Office Coordinator

Company: LHC Group, Inc.
Location: Jacksonville
Posted on: March 15, 2020

Job Description:

OverviewThe Home and Community Bases Services Office Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Office Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.--Access Community Based Services, a part of--LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.Additional Details

  • Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
  • Manage inquiry calls from clients, client families, and caregivers.
  • Performs family consultation visits as assigned
  • Participates in the orientation of new caregivers
  • Processes payroll for caregivers on a weekly basis.
  • Ensures computer data is updated and accurate for client schedules and employee availability
  • Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
  • Ensures that all clients requested services hours are staffed with appropriate personnel
  • Follows all LHC Group policies and procedures and state/funded programs as appropriate
  • Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
  • Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
  • Performs on-site home visits as needed
  • Ensures on-site supervisory visits are conducted per policy
  • Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
  • Ensures that pay rates are within the acceptable ranges
  • Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
  • Assists in the process of interviewing and hiring of caregivers
  • Participates in the orientation process for all staff
  • Ensures that all employees are provided appropriate orientation to assignments or job.
  • Assists in the process of maintaining employee personnel files
  • Performs data entry of new clients and employees as needed
  • Compiles and maintains client files
  • Participates in the on call rotation of the agency
  • All other duties as assigned.QualificationsEducation & Experience
    • High school education or equivalent required.Skill Requirements
      • Scheduling and data entry experience preferred.
      • Ability to coordinate many activities at one time.
      • Strong customer service skills.

Keywords: LHC Group, Inc., Jacksonville , Office Coordinator, Administration, Clerical , Jacksonville, North Carolina

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